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Common Questions
We aim to respond to all inquiries within 1 hour during business hours (9AM-7PM, Sun-Thu). For urgent critical issues, we offer 24/7 emergency remote support via WhatsApp.
We provide both! Many issues can be resolved remotely within minutes. For hardware installation (networking, CCTV, structured cabling), we come to your location. On-site availability depends on your location - contact us to confirm.
We accept bank transfer, mobile payment (bKash, Nagad), and cash. For ongoing monthly retainer clients, we also accept cheque payments. Contact us for your preferred payment method.
Yes! All our installations and setups come with a 90-day workmanship warranty. If anything we set up fails due to our configuration within 90 days, we'll fix it at no additional cost.
Absolutely! We love working with startups from day one. We can handle everything - from your domain registration and email to your office network and CCTV. We'll build a complete IT foundation for your business.